FAQ
What types of unique gifts and goods do you offer? Our online store specializes in a wide array of unique gifts and goods ranging from handmade crafts, personalized items, novelty household items, to artisanal products sourced from around the world. Whether you're looking for a one-of-a-kind present or something distinctive for yourself, we have something for everyone.
How long does shipping take? Shipping times vary depending on your location and the specific item(s) you've ordered. Generally, orders are processed within 1-2 business days, and shipping times typically range from 2-7 business days for domestic orders. International orders may take longer due to customs and other factors.
Do you offer expedited shipping options? Yes, we do offer expedited shipping options for those who need their orders to arrive sooner. During checkout, you'll have the option to select expedited shipping, which will incur an additional cost. Please note that expedited shipping availability may vary depending on the item and your location.
What are your shipping rates? Shipping rates are calculated based on the weight of your order, your location, and the shipping method selected. You can view the shipping costs for your order during the checkout process before finalizing your purchase.
Do you offer international shipping? Yes, we do ship internationally to many countries around the world. However, please be aware that shipping times and costs may vary significantly depending on your location and local customs regulations. We advise checking with your local customs office for any potential duties or taxes that may apply to your order.
Can I pick up my order at your store in West Hollywood? Yes, we offer a convenient pickup option for customers who are located in or near West Hollywood. During the checkout process, you'll have the option to select "In-Store Pickup" as your shipping method. Once your order is ready for pickup, you will receive an email notification with further instructions on how to collect your items from our store.
What is your refund policy? Please visit our refund page for a comprehensive breakdown of our policy.
When does your refund policy kicks in? Once we fulfilled an order, our refund policy applies. Please visit our refund page for a comprehensive breakdown of our policy. Sale items are final. Regular priced items are subject to a 30% restocking fee.
Can I cancel or modify my order after it has been placed? Once an order has been placed, it enters our processing system, and we are unable to guarantee any changes or cancellations. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
How can I contact customer service? You can reach our customer service team via email at info@thegivestore.com or through our website's contact form. We strive to respond to all inquiries within 24-48 hours during business days.
Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you'll have the option to select gift wrapping and include a personalized message for your recipient.
Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your delivery. Please note that tracking information may take up to 24-48 hours to update once your order has been shipped.
What happens to a shipment when it's unable to deliver due to incomplete or incorrect shipping address? Please reach out to us at
We hope this FAQ has addressed any questions or concerns you may have. If you have any further inquiries, please don't hesitate to contact us. Thank you for shopping with us!